Returns & Refunds
Last updated: June 11, 2026
Thank you for shopping at Unconditional. If for any reason you are not completely satisfied with a purchase, we invite you to review our policy on returns and refunds below. These terms apply to any products you purchase from us.
Definitions
- Company (“the Company,” “we,” “us,” or “our”) refers to Unconditional Pet Food 2676 S Maple Ave, Fresno, CA 93725.
- Goods refers to the items offered for sale on our website.
- Orders means a request by you to purchase Goods from us.
- Website refers to Unconditional, accessible at unconditionalpetfood.com.
- You means the individual accessing or using the Website, or the entity on whose behalf such individual is acting.
Our 30-Day Return Policy
You have 30 days after receiving your item to request a return. To be eligible, your item must be:
- In the same condition that you received it — unused and unopened;
- In its original packaging; and
- Accompanied by your receipt or proof of purchase.
To start a return, contact us at love@unconditionalpetfood.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We reserve the right to refuse returns of any merchandise that does not meet these conditions, in our sole discretion.
Order Cancellations
You may cancel an order before it ships by contacting us as soon as possible at love@unconditionalpetfood.com or by calling 559-400-9448. Once an order has shipped, it is handled under the return process above. [Confirm the customer service phone number for Unconditional, or remove if you prefer email only.]
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Non-Returnable Items
Because we sell pet food and treats, certain items cannot be returned for health, safety, and hygiene reasons. These include:
- Perishable or consumable goods (such as food and treats) that have been opened or unsealed after delivery;
- Goods made to your specifications or clearly personalized;
- Goods that, by their nature, are inseparably mixed with other items after delivery, or whose expiration date has passed; and
- Gift cards.
Only regular-priced Goods may be refunded. Sale items cannot be refunded, except where required by applicable law. If a non-returnable item arrives defective or damaged, contact us and we will make it right.
Returning Goods
You are responsible for the cost and risk of returning the Goods to us. Please send approved returns to:
KDR Pet Treats, LLC
2676 S Maple Ave
Fresno, CA 93725
We cannot be held responsible for Goods damaged or lost in return shipment, so we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exchanges
The fastest way to get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.
Gifts
If the Goods were marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned product is received. If the Goods were not marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will issue the refund to the gift giver.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at love@unconditionalpetfood.com.
Contact Us
If you have any questions about our Returns and Refund Policy, please contact us: